myaccount.virginmobileusa.comWelcome Virgin Mobile USA Customers | Boost Mobile

Español Coverage Map Find a Store Call To Order Activate Re-Boost Sign In Sign Out Activate Cart IconBoost Logo Phones Phones All Phones iPhone Android Pre-Owned Bring Your Phone Online Deals In-Store Exclusives BoostUP! Wi-Fi Hotspots Tracker + Safe & Found Plans Plans Phone Plans Wi-Fi Hotspot Plans Add on Services International Services Tracker + Safe & Found Why Boost Why Boost Why Choose Boost Refer a Friend Coverage Add on Services Boost Perks Tracker + Safe & Found Deals Support Support Order Status Plans & Services Phones & Devices Lost or Stolen Device Account Management Device Support Community My Boost App Find a Store My Boost My Boost Dashboard Make a Payment Account History My Boost Profile Swap Device Change Plan Search Español Coverage Map Find a Store Activate Re-Boost Sign In Sign Out Phones Plans Deals My Boost Search Cart Icon Close Your session will Expire in Extend Your Session has Expired!! Welcome Virgin Mobile USA Customers! Welcome to the Boost Mobile Family! 1. Once you receive notification that your account has been successfully transferred, you can access your account on Boost Mobile. Download the my boost app or visit boostmobile.com/myaccount Your login is the first four digits of your six-digit Virgin Mobile PIN* Change your password & log in Provide your method of payment You’re all set! *If you forgot your Virgin Mobile PIN, you can retrieve it by dialing 233 or Calling Boost Customer Care at *611 or 888-Boost4U 2. How to make a Boost Mobile payment: By phone Dial #233 to pay with credit, debit or Re-Boost® card. If you’re redeeming a Re-Boost® card, you can find your PIN on back of the card. Online You can pay with debit, credit or Re-Boost® card. You may also pay with a previously purchased Sprint refill card. In person Find a Boost Mobile store near you AutoPay If you’re set up on AutoPay, you’re already good to go. Your service has not been interrupted. Have more questions? If you have more questions after the transfer, please call Boost Mobile Customer Care at 888-266-7848 or 888-BOOST4U. Need a new phone? Shop Phones Now With Boost You Always Get No service contracts Taxes and fees included Mobile hotspot Unlimited music streaming Want more info? Visit our FAQs › Frequently Asked Questions See More What changes are being made to the Virgin Mobile brand and how are customers being notified of these changes? The Virgin Mobile USA service will be discontinued, and we are happy to announce that most of the existing Virgin Mobile customers will be transferred to our sister brand, Boost Mobile beginning in February. Customers will be notified throughout the month of January and early February about the decision to discontinue Virgin Mobile USA service plans. The actual migration date will be the customer’s Monthly Payment date after receiving a notification. In most cases, existing Virgin Mobile account will be transferred to, a comparable or better Boost Mobile service plan at no extra cost. Customers will keep their phone number and device, and monthly payment date will remain the same as long as the customer continues on time payments until the transfer to Boost Mobile is complete. I have been a Virgin Mobile customer for a long time, why is my account being transferred to Boost Mobile? We appreciate your loyalty. To ensure that we offer the best service to our customers, we regularly examine our plans. At this time a decision to discontinue the Virgin Mobile USA service has been made. As we are committed to providing you with great service, we will transfer your account to our sister brand Boost Mobile. Do I need to make any changes to my account before the transfer to Boost Mobile? At this time, paying for your service through your PayPal account will not be supported on your new Boost Mobile account and therefore, Paypal will be removed as a registered payment method 4-5 days prior to your migration date Customers enrolled on a payment method or AutoPay with PayPal accounts will need to re-establish payment options and re-enroll in Autopay using a major credit/debit card. Autopay option using a major credit/debit card prior to transition in order to avoid service interruption. If your account is impacted by either of these payment methods, we will notify you with instructions for how to make changes prior to transfer date in order to avoid service interruption. Please note the Texas LIDA credits will no longer be issued following transfer to Boost Mobile. I’m enrolled in 45/90 Day Balance Expiration Date Top Up and have been notified that this option isn’t available on Boost Mobile. What are my Top Up options? You will still need to make a payment at a minimum every 90 days in order to keep your account in active status. What will be different is that you’ll no longer have the 45/90 Day Balance Expiration Date Top Up option. Boost Mobile does not offer this Auto Top Up option. You’ll need to change the Auto Top Up option on your account before 2/2/20 to avoid service interruption by logging into your account on VirginMobileUSA.com. Your available Top Up options are: Enroll in Low Balance Auto Re-boost for funds to be added whenever your account balance drops below $5 automatically , which will automatically be for the fixed dollar amount selected and authorized by you at the time of enrollment. Make manual payments online or in-store with a major credit card or debit card. Note that with either option, a minimum of one payment every 90 days on your account is necessary in order to maintain active status Will my phone number stay the same after the transfer to Boost Mobile? Yes! You will keep your phone number if you continue to keep your Virgin Mobile account active until the transfer to Boost Mobile Will there be any changes to my monthly plan amount after the transfer to Boost Mobile? In most instances, you will keep the same phone and phone number, and you will be transferred to a comparable service plan at no extra cost to you. In fact, since Boost Mobile accounts have taxes and fees included, customers will end up paying less than you do now on similar plans. The charge you pay consists of both a charge for service and a charge for applicable taxes and fees. We are certain you will enjoy being part of the Boost Mobile family. For additional Boost Mobile benefits click here . Will my plan payment date change? If you make no changes to your account or plan, your payment date is not expected to change when we transferred you to Boost Mobile Recurring monthly plan payments are due on your payment date, which is based on the day when you purchased, restarted, switched or activated your plan. Will my add-on from Virgin Mobile transfer to Boost Mobile? In most cases, existing add-on packs will transfer to Boost Mobile and will be available with Boost Mobile plans Exceptions are as follows: Messaging Pack add-ons will not transfer to Boost Mobile, and will not be offered as an add-on in the future with your new Boost Mobile plan. Minute Pack add-ons will continue to be offered with Boost Mobile plans but will no longer be stackable. Customer can only add one Minute Pack add-on to their account at a time. I am currently enrolled in the Virgin Mobile VIP Program. Will I remain in this program when I am transitioned to Boost? Yes! If you are enrolled in the VIP program at the time of the transition, you will continue to be enrolled in the program after your transition to Boost. If you are not currently enrolled in the VIP Program, unfortunately we are no longer accepting new enrollments and you will not be able to enroll in this Program after transitioning to Boost. All Boost plans include No annual service contracts Taxes and fees included Mobile hotspot Unlimited music streaming Unlimited data, talk & text 99% nationwide coverage with voice roaming Browse Unlimited Plans › Find a Store Search for Boost Mobile Locations Search SHOP All Phones iPhone Android Pre-Owned Bring Your...